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Live and Work Well

Choosing the Right Provider

Congratulations. You are taking a positive step by deciding to seek help. Get the support you need to live your life to the fullest. If you are helping a loved one find care, thank you for understanding the importance of recovery and resiliency. Although depression and other mental health and substance use disorders are common, the stigma still exists and needs to be ended so individuals can reach out to get the care they need.

How to use our tool to find a provider

It's simple and easy to use. Enter a location (zip or city+state) and then filter by your provider preferences (provider type, office hours, treatment options). Results listed link to more information on each provider or group, including a map to the office.

Not a member yet? Tour our provider search tool! Opens in a new window

Please remember that your network providers may be different than those in our tour. Sign in with your Access Code to see your specific network providers:

How do you choose?

One of the most important factors in addressing your mental health concern is finding a provider you trust. Keep these things in mind to ensure the provider you select is right for you:

Once you have Selected a Provider

Call. If you can talk with the person directly for a few minutes, confirm that they have experience working with people with your type of concerns. You can ask about their approach to working with people. If you feel comfortable, ask to make an appointment.

In reality, you probably will get their receptionist. Ask if they are taking new patients and how soon you could get an appointment. Ask if there is anything special you should bring to the first appointment. Get directions to the office and parking information, if you need it.

Many benefit plans require you to call us to obtain authorization before you obtain services. Services that have not been authorized as required by your benefit plan will not be eligible for reimbursement. We will authorize services and providers that are appropriate given your unique circumstances and your benefits (the provider may be different from one you've looked up).

Some of these professionals have very busy schedules. If you have a pressing need, be sure to voice this when you call or have your doctor contact them first. If you are in crisis, call 988. If you're having a life-threatening emergency, call 911 or go to the emergency room of your local hospital.

It's always good to be prepared for your first appointment. At your first appointment, you can ask what kind of treatment plan they think is best for you. If you like the provider and the way they work, great. Sometimes you need to talk with several providers to find someone you are really comfortable with, so don't be afraid to move to a new provider if one isn't working for you. It is worth the effort to find the right one for you!

Experience the Network Advantage

We review the background and practice of each provider before including them in our network. We check credentials regularly, and make sure we share the latest scientific information about behavioral health disorders and treatment best practices. When you see a network provider, you pay only a modest copayment and don't have to file a claim- the network provider does it for you. If you see an out-of-network provider, you will need to file the claim yourself.

Contact us for a Referral

Chemistry is key to having a positive relationship with your provider. If you are a member and are unable to find a provider that is right for you through our online tool or just want some assistance, contact us and we will help you find someone whose training, background and expertise fit your preferences and needs. Your Member support phone number is on our web site after you enter with your access code or register/login.

It is also a good idea for you to call us before receiving care, as some benefit plans require you to get a pre-authorization before treatment.

No-cost counseling through your employee assistance program (EAP)

If you have an employee assistance program (EAP) with us, you may be eligible for no-cost counseling visits with a therapist or psychologist. You'll simply need to answer a few confidential questions to activate this benefit. You can do this online (for yourself) or via phone (for anyone in your household). Sign in or register for a HealthSafe ID and look for "no-cost counseling" on your Benefits page.

If any of the following conditions apply, you will need to call us to activate this benefit (do not use the online tool):

  • You are seeking care for someone other than yourself
  • You have used these visits already this calendar year
  • You are seeking medication services
  • You work in a safety-sensitive position (truck driver, pilot, etc.)
  • You are under the age of 20 (some state regulations require phone authorizations for those under 20)
  • You were referred by a manager or supervisor

If any of these apply to you, please call the support number (available once you log in with your Access Code).