Support for members and providers affected by the southern California wildfires
If you have been affected by the wildfires in southern California and need assistance, please call customer service at 1-800-999-9585.
OptumHealth Behavioral Solutions of California, also known as U.S. Behavioral Health Plan, California, will work with enrollees impacted by the state of emergency or health emergency to find suitable access to care.
Impacted enrollees may call for answers to questions, including how to access health care, how to access and replace lost health insurance identification cards, and any other related health care questions.
We are implementing measures to:
Expedite timeframes for prior approval, pre-certifications, or referrals
Extend the timeframe of authorizations
Allow enrollees to seek care from appropriate out-of-network providers if in-network providers are unavailable due to the state of emergency or if enrollees are displaced outside their usual service area
Ensure enrollees in these situations are not charged more than their standard in-network cost-sharing amounts for services
Extend deadlines for filing claims
Mental health support:
For those who have lost loved ones, pets, their home, had to evacuate, or had fires close by, these events can be very upsetting.
People who already have mental health conditions might experience worsening effects due to the instability and distress from these events.
Even if you do not live in an area impacted by the wildfires, it is possible to feel anxious or upset when you hear about the devastating loss. We are here to support you and your family’s mental health and wellness.
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